Privacy Policy

Last updated: May 28, 2026

1. Introduction

BaliHoliday (“we”, “us”, “our”) operates the website baliholiday.xyz. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Information

When you make a booking or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Nationality
  • Hotel/accommodation details
  • Payment information (processed securely by PayPal — we do not store card details)

Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

3. How We Use Your Information

  • Process and confirm your bookings
  • Communicate with you about your tour (pickup details, itinerary changes)
  • Send booking confirmation and receipt emails
  • Improve our website and services
  • Analyze website traffic (via Google Analytics)
  • Respond to your inquiries and support requests

4. Third-Party Services

We use the following third-party services that may collect data:

  • PayPal — for secure payment processing. Subject to PayPal's Privacy Policy.
  • Google Analytics — for website analytics. Subject to Google's Privacy Policy.
  • Cloudinary — for image hosting and delivery.
  • EmailJS / Nodemailer — for sending booking confirmation emails.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are kept for a minimum of 2 years for accounting and dispute resolution purposes.

6. Data Security

We implement appropriate security measures to protect your personal information, including:

  • HTTPS encryption on all pages
  • Secure payment processing through PayPal (PCI-DSS compliant)
  • Access controls on our database and admin systems
  • Regular security reviews

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

  • Essential cookies — required for the website to function properly.
  • Analytics cookies — Google Analytics cookies to understand how visitors use our site.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications

To exercise these rights, contact us at baliholidayxyz@gmail.com.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. Bookings for minors must be made by a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
Email: baliholidayxyz@gmail.com
WhatsApp: +62 859 1068 63008
Address: Jl. Pesona XI No.3, Pedungan, Denpasar Selatan, Bali 80222, Indonesia